Helpful Hands Senior Home Care – Frequently Asked Questions
Helpful Hands offers a wide range of non-medical support, including assistance with dressing, bathing, medication reminders, meal preparation, light housekeeping, companionship, and help with errands or shopping. We’re here to help your loved one live safely and comfortably at home.
If your loved one is having trouble with daily tasks, feels isolated, or needs help to stay safe at home, it may be time to consider home care. Support can range from companionship and light housekeeping to more involved assistance. It’s also a way to give you peace of mind—knowing someone is there to help reduce the risk of falls or other incidents. We’ll work with you to create a care plan that fits your family’s needs.
Absolutely. All of our caregivers undergo thorough background checks, drug screening, and professional training. They are also bonded and insured. We choose individuals who are not only qualified but truly compassionate—people we’d trust to care for our own family.
Your loved one’s safety is our top priority. Our caregivers are trained in up-to-date health and safety protocols, including infection control and emergency response. We follow current public health guidelines and maintain strict standards to ensure safe, reliable care at all times.
We get to know your loved one’s needs, personality, and preferences so we can thoughtfully match them with a caregiver who feels like the right fit—both in skills and connection.
Yes, we offer care on your schedule—whether it’s a one-time service, a few hours a day, overnight support, or full-time care. We’ll tailor a care schedule that provides the right level of support and peace of mind for your family.
We proudly serve families in Roanoke, surrounding areas, and communities around Smith Mountain Lake. Contact us to confirm service availability in your area.
Getting started is easy. Call us or reach out through our website to schedule a consultation. We’ll discuss your needs and create a personalized care plan that’s right for your family.
Yes. Our care plans are flexible and can be updated at any time as your loved one’s needs change. Caregivers stay in close communication with our care coordinator to ensure support remains accurate and up to date.
We accept private pay by cash, check, and major credit cards (a 3.5% processing fee applies to credit card payments). We also work with long-term care insurance policies. If you have questions about your coverage or payment options, we’re happy to help.
